This course would be beneficial for all managers, executives and professionals who want to optimise performance, co-operation and commitment through effective communication with colleagues, staff, customers, clients and suppliers. The course will focus on maximising the impact of your verbal and non-verbal communication and use techniques to develop your level of confidence in communication with those at work.
Course Objectives
By the end of this course you will be able to:
Review your own communication style
Understand and be competent with the depth of communication
Improve your verbal and non-verbal communication
Be aware of informal and inappropriate communication
Assess and improve the impressions created by communication that you employ
Identify aggressive, covert aggressive, non-assertive and assertive behaviours, and their implications
Develop a strong, positive and professional image that inspires confidence in others
Use techniques to assert yourself when faced with challenging encounters
Buy Online 
